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What do I do if my order is missing?

All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the appropriate couriers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. mahalocases reserves the right to decide whether to send replacement item(s) for you.

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