We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled.

How do I cancel an order?

Thanks for shopping at Mahalo Cases. If you are not entirely satisfied with your purchase, we’re here to help. Return Policy. Mahalo Cases does not accept returns on purchases made. For incorrect or damaged items, please see our damages policy below.

What is your return & refund policy?

Can't find what you're looking for? Just email us!

--> Back to the site

Mahalo Cases

Everything you need to know about Mahalo Cases Returns and Exchange Policy.

Returns and Cancellations

Can I make changes to my order after it has been placed?

Where is my order confirmation?

What do I do if my order is missing?

Will you be restocking items that have been sold out?

Orders

What payment methods do you accept?

What should I do if I'm getting an error when placing an error?

Payment Methods

What delivery options are available?

How can I track my order?

Do you offer free shipping?

How long will my order take to arrive?

When will my order ship?

Do you offer international shipping?

Shipping & Delivery

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Returns and Cancellations

Articles

How do I cancel an order?

What is your return & refund policy?