We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, and ShopPay (including Buy Now Pay Later installments).

What payment methods do you accept?

Please double check you've filled out all of your billing details properly including your full name, email address, full shipping address and phone number associated with the form of payment. If you continue having issues, please email us at hello@ma

What should I do if I'm getting an error when placing an error?

Can't find what you're looking for? Just email us!

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Mahalo Cases

Everything you need to know about Mahalo Cases payment.

Payment Methods

Can I make changes to my order after it has been placed?

Where is my order confirmation?

What do I do if my order is missing?

Will you be restocking items that have been sold out?

Orders

What delivery options are available?

How can I track my order?

Do you offer free shipping?

How long will my order take to arrive?

When will my order ship?

Do you offer international shipping?

Shipping & Delivery

How do I cancel an order?

What is your return & refund policy?

Returns and Cancellations

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

Payment Methods

Articles

What payment methods do you accept?

What should I do if I'm getting an error when placing an error?